A Perfect PA will endeavour to provide a safe and supportive experience to all customers. We will treat everyone we work with or who works with us as individuals with needs, requirements, wants and wishes that are personal to them and we will endeavour to ensure that all choices are upheld.
As part of our assistance with age related or physical or learning-disabled customers we will encourage Independence, Choice and Control – giving individuals every opportunity to develop independence whilst employing a Personal Assistance to support them in their required services. To provide choices and options without restrictions with risk assessed parameters to ensure a full and varied experience.
As part of our Company ethic we will be Trustworthy - we promise a safe and reliable service that values the privacy and discretion of all individuals and we strive to maintain dignity and individuality at all times and are sensitive to changes including social, emotional, medical, cultural and spiritual.
To do all of this and to provide our PA Services we promise Knowledge and Experience - to provide Personal Assistants who are fully DBS checked, in receipt of 2 full references and who will receive on-going training whilst being support by an encouraging and caring Management Team at all times. PA’s will be supported to enhance their qualifications within the industry if they so require and they will be regularly supervised and assessed to ensure that they are working towards this Mission Statement and the requirements of the customer they are assisting.
Our services could be booked by a variety of people, the individual themselves, a family member, a broker or referral from a professional. We will work closely with the relative people related or/otherwise, as necessary, with the individual to ensure our services are personal and relevant.
We will aim to provide the right PA for the right individual based on knowledge, experience and preference. We will never insist on a particular PA for an individual – not everyone gets on and we understand that this is not personal just preferential.
We will deal with all complaints regarding a PA or our service immediately and fully.