We will provide a safe and supportive experience to all clients. We will treat all clients, employees and others who have contact with our Company, as individuals with needs, requirements, wants and     wishes that are personal to them and we will endeavour to ensure that all choices are upheld. We will respect and treat equally all and any individuals regardless of race, culture, gender, disability and religious beliefs. Our Duty of Candour means that we will always apologise for any error or mistake we may have made regardless of fault and will learn from any such fault we have been involved in to make our service better and safer for our clients.

Independence, Choice & Control

As part of assisting with age related or physical or learning-disabled clients we will encourage independence, choice and control – giving individuals every opportunity to develop independence whilst  employing a Personal Assistant to support them in their required services. To provide choices and options without restrictions with risk assessed parameters to ensure a full and varied experience.

Trustworthy

As part of our Company ethic we will be trustworthy - we promise a safe and reliable service that values the privacy and discretion of all individuals and we strive to maintain dignity and individuality at all times and are sensitive to changes including social, emotional, medical, cultural and spiritual.

Knowledge & Experience

To do all of this and to provide our PA services, we promise knowledge and experience - to provide Personal Assistants who are fully DBS checked, in receipt of 2 full references and who will receive on-going training whilst being support by an encouraging and caring Management Team at all times. PA’s will be supported to enhance their qualifications within the industry if they so require and they will be regularly supervised and assessed to ensure that they are working in line with this Mission Statement and the requirements of the client they are supporting.